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Terms and Conditions

Definitions

"Buyer" refers to the natural person who, by an order to from2to14, makes an offer to purchase and receive certain goods.
from2to14 is used below for the legal person who accepts buyer's order and sells the products ordered, as well as the website in which items are presented and ordered.


Privacy Policy

Below we describe how we treat information about you.

Personal Data

Your personal informations, eg. name, address and e-mail address, are stored by from2to14 and used only to contact you in connection with an order during the expedition and to ship goods to your address. Only owner of from2to14 has access to the information. We have no access to payment information. We do not sell, disclose or communicate in any way your personal information.
The information is transmitted with encryption.
You always have the opportunity to see what information we hold about you under Your Account and contact details you can even correct if necessary.
If you would like your account to be deactivated and information made anomynous as described by GDPR, please contact us.
Personal data are stored in accordance to applicable Danish law.

Cookies

We may use cookies or similar technologies to collect certain information about the use of the website when accessing, visiting or using it. A cookie is a data file that is placed on a computer or mobile device when it is used to visit a website. Cookies can be used for many purposes, including to monitor user preferences and web pages visited in connection with the use of the website. You can disable cookies in the settings of your browser (eg. in "Preferences" or "Internet Options" in your browser). It should be noted, however, that some functionality may be impaired if you disable cookies. We never disclose information that we have collected using cookies or similar technology. Such information is used solely to enhance your experience on our site.


Product Informations

On from2to14 are disclosed the essential informations of products; for further information or questions about existing information contact us.


Ordering

Ordering products is done online. Once you have found the desired item, then press "Add to cart" and the item is in the shopping basket. You can always see what you ordered and see the total amount in upper right corner incl. shipping. There may be corrections in the ordered, until the order is shipped, which happens when payment details are approved.


Delivery

NO SHIPPING FEE BY ORDER OF DKK 250,00 (Denmark)!

The following terms and conditions apply to all deliveries from from2to14.

Delivery and Transport

Delivery of goods from from2to14 is considered done when the consumer has received the goods. 

Shipping Fee

Our shipping fees (click) are regularily updated.
It is not possible to pick up goods at from2to14 directly. 

Fast Delivery

Goods are normally delivered within 1-2 weekdays (Danish addresses). If one or more items are sold out, you will be contacted as soon as possible. Products are dispatched only when all the order items are ready.

Delivery Address

Fill in your address in the delivery fields in the payment part. You reach there by choosing "Check Out" in the shopping basket. Please check your address information. Do you write wrong address so that Post Danmark returns the goods to from2to14 and it should be sent back, the purchaser will hold extra shipping costs regardless of order size. Additional handling cost DKK 20,00 will be added.

The Risk of the Goods

The risk of goods purchased from from2to14 is transferred to you as a consumer at the time of delivery.


Price and Payment

All prices are only valid at time of booking. There may be price changes without notice. All prices on the site are presented in DKK and including 25% VAT but excluding shipping. You may select other valutas in upper right corner. Prices are updated daily in accordance to official exchange rates. When shipping outside the EU, no Danish VAT will be included (after you have proviced your address) but be aware that your local VAT/TAX will possibly be aquired by the authorities.
At from2to14 you can pay your goods without fee with a number of Danish and international debit and credit cards. 
Approval of your payment information is done via an encrypted SSL / TLS connection. from2to14 do not have access to your card information. This means that unauthorized persons can not read your card number or other information during transaction. There can only be drawn the amount you have approved - or less - and only once. Payment will be effected when order is shipped.
You also have the option to pay by money transfer to our bank account and then order is shipped when the amount is received in our account.
Fraud and false orders are handed over to the police!

You can read more details on safe payment.


Specials and Discounts

Our special offers and discount systems can start and stop without notice. Points earned and issued vouchers will always have their value until the stated expiration date. Points earned and vouchers can not be paid in cash but only be used in purchases from from2to14.


Disclaimers

We are not responsible for misprints, price changes and if the item is in stock. from2to14 reserves the right to alter prices, product offerings and conditions without prior notice.


Right of Withdrawal

Should you cancel your purchase at from2to14, you have 14 days return if the goods are returned unused and undamaged in original intact packaging, applicable from the date you receive the product.
You can also cancel your purchase by refusing to receive the consignment and thus it goes back to us. But you will have to pay shipping fees. This also applies if you do not capture the package at post office.
If you requested our free gift wrapping, which has value DKK 10,00 per wrapping, this amount will be deducted in case of withdrawal.
It is not possible to cancel purchase of a gift card as it it issued automatically as an electronic gift card and sent by e-mail.
You also have the option of contacting us and so we may be able to stop a shipment if it is not sent.

Exchanges

Does not fit size or color or the similar, we will exchange the item within 14 days of receipt. The product must be unused, undamaged and in original intact packaging. Christmas gifts ordered from the beginning of November and until Christmas we will exchange until 8 January. Please before you return the product contact us.

Complaints

Under the Danish Sale of Goods Act, you have a warranty of 2 years. When possible deficiencies that occurred during normal use of the product, you must contact us within 2 months from the deficiencies have been identified.
Defects or damage, wear, directly or indirectly caused by improper use of the product are not covered by the warranty.
According to the Sale of Goods Act's 2 year warranty you can either get it repaired or replaced, get refund or get reduction in price, depending on the specific situation.
Contact us for for more information.

Returns

Upon returning due to right of withdrawal, exchange or complaints the item is sent to the address given in the section About Us. Please attach a copy of your invoice. You must pay the shipping costs (gets refunded by max. DKK 40,00 in case of complaints).
from2to14 does not receive goods sent without postage.
We recommend that you ship the goods carefully packed by the national post, since you are responsible for it arriving safely to us.
Amount to be returned to you is invoice amount reduced by shipping cost. If delivery was to another country than Denmark, the invoice amount will be reduced by actual shipping cost.
Please allow up to 30 days before the refund is completed. However, you can instead ask for a voucher for the amount and immediately use it to buy other products from us.
If goods were payed with voucher or gift card, a new voucher or gift card will be issued automatically. In case voucher was part of expired campaign, a new voucher cannot be claimed.
These return rules apply to all items sold to private customers but not products sold to businesses.


Copyright Notice

All images and product descriptions at from2to14.dk are property of their respective manufacturers. Therefore the material is subject to protection under copyright law. Website Design and images marked with from2to14 logo belongs from2to14. This means that images, product descriptions and designs may not be copied without written permission! Violations may result in punishment in the form of a fine or imprisonment. Furthermore are reserved other rights under other applicable intellectual property laws and the rights under the Danish Marketing Act.

Registered Trademarks

Violations of trademarks will be prosecuted.